We at Medieval understand your concerns about online security and maintain rigorous standards to ensure your personal information is safe when you shop with us!
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Medieval collects your e-mail address to inform you with order updates and to send notifications of promotions and special offers.
RETURN & REFUND POLICY
All refunds will be credited to customer account or back on the credit card used at the time of purchase. Returns are subject to a restock fee. We will not accept returns after 30 days. We will not accept returns for custom parts or discontinued items.
If you need to return a part, please follow these steps”
- Call 507-386-3930 to get approval for the return
- Repack the parts carefully in the original container and include a copy of the invoice.
- Ship freight paid to Medieval Chassis.
It is our discretion to ship the most economical way. This could be USPS, SpeeDee, UPS, FedEx, or Truck.
*If you have personal shipping preferences, standard shipping charges will apply and be calculated once boxed and ran on the shipping manifest.
We will always do everything in our power to have same day shipping on inventoried parts. To ensure this please place your order by 1:00 pm CST Monday-Friday.
If an item is out of stock we will always let you know and offer an estimated time frame or a possible replacement item if available. We know in the racing world is a need it now world! (if you don’t see an email in your inbox – please check your spam folder!)
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. All shipments are delivered Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 507-386-3930 for charges.
All items that are considered oversize can be shipped ground but require a ground oversize shipment charge. The minimum charge is billed out at 30 lbs. We reserve the right to charge an oversize fee on any order which contains a product that is oversized, this is added into the shipping charge.
All Drop Shipped orders will encounter a fee. All invoices for these will be sent via e-mail with tracking information.
Dimensional weight is use to figure the cost of shipping many ground packages and all Next day or Second day air package. We use Fed Ex and UPS for the majority of our shipments. Example: A package weighing 10 lbs could cost you a 30 lb rate because of its dimensions. This is based on the size of the box that we have to pack your order in. Your shipping amount will be calculated using this method.
Medieval Chassis Supply does NOT pay taxes and duties on international orders. They will be due upon receipt.
Sales tax laws have been changing in the last 5 years. We must collect sales tax from following states. (Our current website does NOT calculate the tax during the checkout but it will be charged during shipping).
States that are currently being charged Sales Tax are below.
If you are not subject to sales tax, you must have a sales tax exemption form on file with us.
PLEASE NOTE: Any Out of State orders that are not charged Sales Tax, Customers are responsible for the any use tax due to their state. Sales Tax charged is subject to actual delivery address.