Policy

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We at Medieval understand your concerns about online security and maintain rigorous standards to ensure your personal information is safe when you shop with us!

 

PRIVACY POLICY

We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.

 

SECURITY POLICY

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.  Medieval collects your e-mail address to inform you with order updates and to send notifications of promotions and special offers.

 

RETURN & REFUND POLICY

All refunds will be credited to customer account or back on the credit card used at the time of purchase.  Returns are subject to a restock fee.  We will not accept returns after 30 days.   We will not accept returns for custom parts or discontinued items.  

If you need to return a part, please follow these steps”

  1. Call 507-386-3930 to get approval for the return
  2. Repack the parts carefully in the original container and include a copy of the invoice.
  3. Ship freight paid to Medieval Chassis.

 

SHIPPING POLICY

Please be assured that your items will ship out as quickly as possible.  We determine the most efficient shipping carrier for your order.   The carriers that may be used are UPS, FedEx, or SpeeDee.  We are unable to ship to PO Boxes.  If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.  All shipments are delivered Monday through Friday, excluding holidays.   If you require express or 2 day shipping, please call us at 507-386-3930 for charges.  PLEASE NOTE: Any Out of State orders that are not charged Sales Tax, Customers are responsible for the any use tax due to their state.  Sales Tax charged is subject to actual delivery address.